Unable to retrieve projects under LCS (Issue)

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Scenario:

You are unable to retrieve projects under LCS and you might be getting an error with the following message "The certificate you presented for this request is not valid. Please use a valid certificate for calling Lifecycle Services." or "An error occurs from LCS Server. Contact your administrator with the following LCS activity identifier: {}"

The above errors occur when you access the following forms:

1) Commerce Parameters > channel deployment > check for package update

2) Devices > select a device > download > download POS

3) system parameters > Help > refresh LCS > "Failed to retrieve projects from Lifecycle Services

 

Note: When these errors are triggered for tier 1 (Onebox/Dev) environments the bellow mentioned steps must be performed to fix them. And for Microsoft managed environments tier 2 or higher, a SR (Support request) will be required, the same steps can be conveyed to the SR engineer.

 

Prerequisites:

To perform fix on Onebox/Dev environment:

1. Access to Onebox/Dev environment.

2. Admin credentials/permission.


Process:

We need to ensure that “NETWORK SERVICE” has read access to the private key for the new certificate. 

Open cert management: 

Run mmc.exe > File > Add/Remove Snap In > Certificates > Add > Computer Account > Next > Finish > Ok

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